Last Updated: January 2025
At Auto Drive Scan, we are committed to providing accurate and reliable vehicle history reports. Due to the digital nature of our services, all purchases are generally considered final. However, we ensure fair and transparent resolution in case of valid issues.
📌 No Physical Returns
All products are delivered digitally. No physical returns are applicable.
💳 Refund Eligibility
- Duplicate payment for the same report
- Technical error preventing report generation or delivery
- You were charged but did not receive your report
- Report is incomplete or inaccessible due to a system issue
- Incorrect VIN processed due to a system error (not user input)
❌ Non-Refundable Situations
- Incorrect VIN entered by the customer
- Change of mind after purchase or after report delivery
- Dissatisfaction due to limited or unavailable data
- Misinterpretation of report content
- Failure to review product details before purchase
- Delays caused by third-party data providers
⏳ Refund Request Timeframe
All refund requests must be submitted within 7 days of purchase.
📩 How to Request a Refund
Contact our support team with your order information, VIN number, and description of the issue.
🔄 Processing Time
Approved refunds will be processed within 5–7 business days to the original payment method.
⚠️ Important Notice Before Filing a Dispute
Please contact our support team first at support@autodrivescan.com before initiating a chargeback. Most issues are resolved promptly and faster than the chargeback process.
📢 Agreement
By purchasing a report from Auto Drive Scan, you acknowledge and agree to this Refund Policy.